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2 KPMG execs weigh in on healthcare companies’ underinvestment in digital tech, supply chain


For years, healthcare organizations have underinvested in digital technology and the supply chain and are now paying for it as they struggle to meet customer demand, according to two executives at KPMG, based in the Netherlands.

Here are their thoughts:

Editor’s note: Responses were lightly edited for length and clarity.

Question: In what ways did healthcare companies underinvest in digital technology and the supply chain?

Vince Vickers. Healthcare Industry Consultant and KPMG Partner: Unfortunately, there has been an underinvestment in technology in healthcare in the back-office for decades. While some on-premise ERP solutions helped with basic supply chain functions in the late ’90s and early 2000s, when you compare healthcare to other industries, we have been leapfrogged. Today, when we speak with healthcare organizations about replacing their on-premise systems with Cloud-based technologies and the CFO is listening, I can say that we will find our greatest return on that investment in their supply chain. Now, some of that is organization structure, process improvement and controls — but it can all be magnified in its impact through cloud applications, data management, Internet of Things connectivity and tracking, artificial intelligence, robotics and other enabling technologies that have been commonplace […]

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