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Accenture rebuffed again in Healthcare.gov protest

Accenture Federal Services lost yet another protest in its effort to hold on to a contract operating the Healthcare.gov exchange that connects health insurance applicants to coverage available under the Affordable Care Act.

According to the Government Accountability Office, which adjudicates bid protests, Accenture’s protest was denied because it was looking to alter the terms of the solicitation to favor its own incumbency.

Accenture initially obtained the business on a sole-source award made in 2013 in the wake of the troubled launch of the Healthcare.gov website. The company then won a five-year contract valued at more than $560 million to run the site that manages ACA enrollment and plan management.

In 2019, the Centers for Medicare and Medicaid Services (CMS) put out a call for a new contract to manage the federally facilitated exchanges, which covers access for health insurance customers whose states don’t offer their own portals to sign up for coverage. CMS made the offering as a task order on the agency’s $25 billion Strategic Partners Acquisition Readiness Contract (SPARC) vehicle.

CMS picked Deloitte to take over the contract valued at just under $400 million in November 2019. Accenture protested in December and Deloitte was again awarded the contract in February […]

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