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Diagnosis Digital: Amex Doubles Down On Healthcare’s AR/AP Digitization Drive

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No industry has felt the effects of the coronavirus crisis more than the healthcare sector. In addition to the obvious pressures of a surge in personal protection equipment (PPE) demand, intensive care services and vaccine innovation, social distancing orders have introduced new service models that will likely alter the way providers operate for years after the pandemic comes to an end.

All those virtual care visits embraced by patients and doctors alike aren’t just impacting the healthcare space’s front office, however. A digital-first care strategy has ramifications all the way through the back office, according to R.J. Ancona , vice president and general manager, B2B, global merchant and network services at American Express .

Accounts payable (AP) and accounts receivable (AR) are among the most heavily impacted by this trend, he recently told PYMNTS, with the relationship between hospital buyers and suppliers now caught in the crosshairs of modernization efforts.

“As patient care has gone more and more digital, AP and AR automation tools will become critical to be able to keep up with that digitization,” explained Ancona.

The Digital Surge

The coronavirus forced healthcare providers to go virtual at record-setting speed. According to the Journal of the American Informatics Association, one […]

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