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Employers can improve Black, Latino employees’ healthcare perceptions, report finds


Geber86 via Getty Images Dive Brief:

Black and Latino patients in the U.S. tend to perceive that they receive lower quality healthcare compared to their White counterparts, but stakeholders — including employers — could play a role in improving patient experience for these populations, according to a McKinsey & Co. report.

The consulting firm found that access is a particularly impactful factor that Black and Latino patients consider when evaluating care quality. Employers may be able to improve access by improving benefits education, including helping workers understand which services their plans cover and how coverage is determined, McKinsey & Co. said.

Black and Latino patients were more likely than White patients to say that they had deferred care due to costs. Black and Latino patients were also more likely to say that they had more than $1,000 in medical debt. Employers could ease affordability by creating tiered health premium structures within their plans to ensure lower-income employees can still participate, McKinsey & Co. said.

Dive Insight:

Racial disparities in healthcare have become point of focus for employers during the pandemic, not least because of COVID-19’s impacts. According to a February analysis by Kaiser Family Foundation, cumulative data showed that […]

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