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As patient expectations evolve, many healthcare organizations are experimenting with new ways to increase engagement, loyalty and trust between patients and providers.
During a May 26 virtual roundtable sponsored by athenahealth as part of the Becker’s Hospital Review 11th Annual Meeting, two executive directors of product management at athenahealth — Joe Lopez and Curtis Sherbo — facilitated a discussion about the changing healthcare landscape and what organizations are doing to improve both the patient and provider experience.
Four key takeaways:
1. To streamline and strengthen the patient experience, healthcare organizations must focus on factors like convenience and empowerment. When patients trust their providers and are engaged with the practice, they tend to be more involved in their care. A positive patient experience is based on several factors, such as continuous engagement around well-being, convenience of scheduling visits and more. “A lot can be done around convenience,” Mr. Lopez said. “It’s about driving time savings and patient empowerment. That builds trusted relationships between patients and providers and creates more efficiency and effectiveness for all parties.” Financial considerations are also a less obvious, but important, factor that can influence the patient experience. “Clarifying and paying medical bills are things that are […]