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How strategy and technology can prevent patient leakage, bolster access to care


Global Edition


These are some of the big challenges as hospitals and health systems endeavor to operate as a single system of care. Angie Franks, CEO of About Healthcare Healthcare provider organizations today strive to operate as one system of care, which can be a challenge. The pandemic has brought this issue into stark focus by magnifying the challenge and accentuating its impact on patient access, care and leakage.

The pandemic also has placed new strains on hospital intake and capacity, strains that can result in patients being transferred to hospitals far from home, even out of their state. Increased staff shortages due to illness and burnout have further compounded these issues.

Angie Franks is CEO of About Healthcare, which develops patient access technologies for hospitals and health systems. We spoke with her to discuss strategies for reducing patient leakage and tools to improve access across the care continuum.

Q. How has the concept of the health system – operating as one system of care – changed the way people think about healthcare and access to care? A. Hospitals and health systems historically have operated in a transactional manner. Patients engage with health systems when they are ill […]

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