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Key Takeaways From Health Insurers’ Q2 Earnings Calls: Lessons On The Future Of Healthcare


It’s the season of Q2 financial earnings calls for health insurers, and Forrester is listening closely. During the past year, the healthcare industry faced massive disruption, and health insurers are at the tip of the spear. Increasing pressure from new healthcare entrants such as retail titans Amazon, CVS, and Walgreens demands that health insurers up their game — especially when it comes to customer experience. To win, health insurers must deliver proactive and personalized customer experiences, a strategy that proves even more important for Medicare, Medicaid, and chronically ill populations. To navigate this transformation, health insurers are sharpening their focus on value-based care, building out new care models (such as acute care in the home), and investing in technologies like remote patient monitoring and telehealth.

Key Takeaways From Health Insurers’ Q2 Financial Earnings

Forrester healthcare analysts spent the last few weeks tuning into the Q2 earnings calls of the top health insurers as they discuss their priorities, stock prices, the looming recession, and the impact of a new COVID variant. As key executives discuss the strengths of their portfolio, a deeper dive into these discussions reveals where the healthcare industry is leading health insurers to focus on: Completing the […]

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