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Mass General Brigham on the finer points of EHR-telehealth integration

Michael Carter, senior manager at Mass General Brigham As more health systems begin to build out their virtual care portfolios, they’re quickly finding that integrating with their EHR is an essential piece to providing an experience that delights patients and doesn’t disrupt care providers.

Many health systems are considering expanding their virtual care programs, and many are considering integrating their current platforms with their EHRs.

In his upcoming HIMSS21 educational session entitled “Virtual Care Technical Strategy in a Pandemic,” Michael Carter , senior manager at Mass General Brigham, who has worked closely with health systems around the world, advising on virtual care strategies, program development and technology delivery, will share recent experiences on how Mass General Brigham (formerly Partners Healthcare) approached a virtual care technology strategy in the midst of a pandemic and the lessons learned along the way.

Q. What were the design methodology approaches taken by the technology team during the COVID-19 crisis?

A. I work within the information systems department supporting virtual care platforms and technical strategy. I manage a group ironically called virtual care platform strategy. We provide asynchronous and synchronous programs to the Mass General Brigham organization through: virtual visits, inpatient virtual care, eConsults, eVisits, […]

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