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Telemedicine didn’t work well for this provider – here’s why

Global Edition


Telehealth has been a big win all over the country during COVID-19, but not at Windrose Health Network. The CEO details all the reasons why virtual care has not taken off. Windrose Health Network – Epler Parke (Credit: Windrose Health Network) While use of telemedicine technologies has been soaring throughout the COVID-19 pandemic, and success stories abound, not every healthcare provider organization has been satisfied with virtual care.

One example of just such a provider is Windrose Health Network, a federally qualified health center based in Greenwood, Indiana, near Indianapolis. Here’s an easy way to explain the telehealth situation there: Physicians were volunteering to take eight-to-ten-hour shifts in full PPE in their open health centers, rather than do a shift of telehealth visits from the comfort of their own homes.

And there were challenges with patients, too, who prefer the hands-on treatment of an in-person visit, or who need an interpreter whose services simply work better in a three-way discussion at the same table.

Scott Rollett, CEO of Windrose Health Network, sat down for an interview with Healthcare IT News to discuss his organization’s experience with telehealth since March 2020 and explain why telemedicine can be a heavy […]

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