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The CIO role is changing. That means making some surprising new friends


The ever-increasing demand for digital transformation means CIOs must work to build even stronger relationships with their line-of-business peers. That means building alliances well beyond the IT department.

Building bonds with other departments – particularly human resources and marketing – will be crucial to ensuring that new technologies, such as robotic process automation and artificial intelligence, are not just implemented but exploited in a way that helps businesses change and grow.

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McKinsey also notes the importance of partnering. The consultant says CIOs can further develop their influence by taking responsibility for initiatives that generate business value, such as building an e-commerce operation or working with a business-unit leader to launch a digital product and then measure its success.

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One of the most crucial partnerships for CIOs will be with chief marketing officers (CMOs). As many as 90% of European CIOs strongly agree that partnering with the CMO helps to improve their organisation’s customer experiences, according to a recent survey of global IT […]

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