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The Pandemic, Resilience, and Lessons from Healthcare


The changes healthcare facilities have made over the course of the last two years hold lessons for managers of all types of facilities. The pandemic keeps changing the rules in institutional and commercial facilities, where maintenance and engineering managers and their teams are trying to figure out how, how fast, or even whether to allow workers back into offices. The Delta variant put the brakes on reopening in the summer of 2021, and the Omicron variant is threatening to do the same this year.

Among the issues managers are wrestling with is how reopened facilities should be different than they were pre-pandemic in order to protect occupant health and safety.

One way to approach the question of facility upgrades and renovations is to look at the pandemic’s impact on healthcare facilities, which have made countless changes on the fly over the last two years to keep patients safe and healthy. Consider the impact of these trends in healthcare facilities:

Telehealth. Healthcare facilities managers had to quickly implement, upgrade, and streamline technology that enables patients and providers communicate remotely. The embrace of technology holds lessons for all facilities.

Facility flow. From entryways to lobbies to exam rooms, healthcare facilities quickly minimized touchpoints […]

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