The Truth is Powerful

Virtual care is the future of healthcare

Healthcare was forced to take on digital transformation at a breakneck pace in 2020. A year later, many healthcare organizations are still reeling from the rate of change. In response to a need for care continuity while observing shelter-in-place orders, healthcare organizations and patients both reached for digital tools, including virtual care, as a lifeline. By leading with digital engagement first — often through virtual care — healthcare organizations established a link to their customers in their homes.

Virtual care was the launchpad needed to empower HCOs to take on the impossible. In the words of Paul King, president and CEO at Stanford Children’s Health​, “If you had told us that we had to stand up 80% of our outpatient visits to be virtual in less than a week, I would have told you that would be impossible. Impossible has now been redefined during this era of COVID.”

All in all, virtual care has done the following: increased capacity for HCOs struggling under rising patient volumes;

provided a revenue stream that would otherwise have run dry and forced clinic closures ; and

addressed an immediate need for so many institutions amid a crisis while helping to open the eyes of HCOS […]

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