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Zocdoc Reports – The Healthcare Experience: 2022


Zocdoc appointment booking trends, and user and provider surveys, show how healthcare has evolved in the two years since the onset of the COVID-19 pandemic, and shed light on the highs and lows of delivering and receiving care during an unprecedented time

Data points to a pronounced preference, with the exception of mental health, for in-person care, and for the use of telehealth as one part of the overall continuity of care

NEW YORK, June 22, 2022 /PRNewswire/ — Zocdoc , the leading healthcare marketplace that makes it easy for people to find and book in-person or virtual care across +200 specialties and +12k insurance plans, today announced “The Healthcare Experience: 2022” , a comprehensive report that includes data from Zocdoc user and provider surveys, and an analysis of healthcare appointment booking trends beginning in May 2020 – the first full month Zocdoc facilitated video visit bookings – through May 2022. The Healthcare Experience: 2022 To uncover insights regarding how users’ booking choices, and the perspectives of providers and users, evolved throughout the pandemic, Zocdoc conducted provider and user (“patient”) surveys, and analyzed aggregated appointment booking data. The results show four key insights, detailed below.

Telehealth is a […]

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